Copyright and takedown

1. What this policy covers

A few kinds of page on ChannelForge show what our members make to people outside their workspace: a channel’s link page, a shared media kit, review links for episodes, films and storyboards, an agency’s client portal and its reports — and our own showcase of example episodes. If something on one of those pages infringes your copyright, send us a notice (section 3) and we will act on it.

Videos and posts made with ChannelForge and published to YouTube, Facebook, Instagram, Threads, TikTok, LinkedIn, X, Bluesky or Pinterest are hosted by those platforms, under their own copyright processes. To have such a post taken down, use the platform’s own copyright form. You can tell us too: we will look at the workspace it came from and act on what we find under the Acceptable Use Policy — for example by holding or removing the episode, so that it is not posted again, or by suspending the workspace.

2. How the Service keeps to its own material

• ChannelForge’s episodes and films are animated by our own renderer from code written for each channel, and their music is synthesised from code for each episode.
• Narration uses Google’s stock voices, or the workspace owner’s own voice with their recorded consent.
• Clips from footage are made only from files a member uploads after confirming “I own this footage or have the rights to use it.” The Service never downloads video from YouTube, another platform or a link.
• A product channel uses the pictures the member uploads and what the product’s own page and specs say.
• The Acceptable Use Policy forbids asking the Service to reproduce characters, music, footage or text a member has no rights to.

3. Sending a notice

Send your notice to support@storeswiki.com with the subject “Copyright notice”, or choose “Copyright or takedown notice” on the contact form. Under the US Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)), a notice must include:

1. a physical or electronic signature of the copyright owner or of a person authorised to act for them;
2. the copyrighted work you believe is infringed — or, for several works on one page, a representative list of them;
3. the material you believe infringes, and enough to find it: the address of the page (a link page, media kit or review link), or the post’s link and the channel’s name;
4. your name, postal address, telephone number and email address;
5. a statement that you believe in good faith that the use is not authorised by the copyright owner, its agent or the law;
6. a statement that the information in the notice is accurate and, under penalty of perjury, that you are the owner or authorised to act for the owner.

A notice with the same information works if you are outside the United States, for example under the EU’s Digital Services Act. Someone who knowingly and materially misrepresents that material infringes may be liable for damages (17 U.S.C. § 512(f)) — if you are not sure your work is infringed, take advice first.

4. What we do with a notice

• We check that the notice has what section 3 lists; if something is missing, we tell you what.
• For a valid notice, we promptly remove or disable access to the material on our pages, and we may hold or remove the episode or film concerned in its workspace.
• We tell the member whose content it is and send them a copy of the notice, so that they can answer it.
• We keep a record of the notice and of what we did.

5. Counter-notices

If your content was removed and you believe that happened by mistake or misidentification, you can send a counter-notice the same way (17 U.S.C. § 512(g)(3)). It must include:

1. your physical or electronic signature;
2. the material that was removed or disabled, and where it appeared before;
3. a statement, under penalty of perjury, that you believe in good faith that it was removed or disabled as a result of mistake or misidentification;
4. your name, address and telephone number, and a statement that you consent to the jurisdiction of the US federal district court for the district where your address is (or, if your address is outside the United States, any judicial district in which StoresWiki LLC may be found), and that you will accept service of process from the person who sent the notice or their agent.

We send a copy of a valid counter-notice to the person who sent the notice. Unless they tell us, within 10 business days, that they have filed an action seeking a court order against you, we may put the material back 10 to 14 business days after we received the counter-notice.

6. Repeat infringers

In appropriate circumstances we end the access of members who repeatedly infringe other people’s copyright, and close their workspaces, as the Terms of Service allow. We may also act after a single serious infringement.

7. Trademarks and other reports

To report a trademark used as if its owner were behind a channel, impersonation, or other content that breaks the Acceptable Use Policy, write to support@storeswiki.com or use the contact form, saying what the content is, where it is, and why it breaks the rules. A copyright notice is never a way to get content you merely disagree with removed.